Membership cancellation
You may cancel future renewal of an eligible CloudKii subscription. Unless a checkout, written agreement or applicable law provides otherwise, cancellation stops future renewals and does not automatically refund the current billing period.
Refunds
Subscription charges are generally non-refundable once a billing period begins, except where required by law or where CloudKii expressly approves a refund. Custom development, setup work, third-party charges and consumed usage may have separate refund terms.
Software customer billing
Resellers are responsible for clearly communicating their own customer-facing cancellation and refund policies where they are the seller to the customer. CloudKii platform fees or wholesale software costs may remain payable according to the reseller terms and billing configuration.
Failed payments and suspension
Past-due subscriptions may enter a grace period and then be suspended. If payment is successfully restored, eligible software access may be reactivated automatically.
Requesting help
For billing questions, contact [email protected] or use the Help Desk if you have a CloudKii account.