Refund & Cancellation Policy

Effective October 1, 2026

Subscription and service charges are governed by the offer, checkout terms, or written agreement accepted at purchase. Unless a specific offer states otherwise, cancellation prevents future renewal but does not automatically create a refund for time already billed or services already delivered.

Recurring subscriptions

You may cancel an eligible recurring subscription using the account controls provided or by contacting support. Access may continue through the paid billing period unless the account is suspended for breach or security reasons.

Custom software and services

Custom development, implementation, coaching, managed services, and higher-ticket packages may have milestone, deposit, cancellation, and refund terms stated in a separate agreement. Those written terms control.

Reseller customer sales

Reseller and White Label partners are responsible for communicating their customer-facing refund policy. CloudKii may process platform reversals, refunds, chargebacks, and fee adjustments according to the applicable reseller agreement and payment flow.

Chargebacks

Opening a chargeback does not replace contacting support. Fraudulent or abusive chargeback activity may result in account restriction.

Questions

Contact [email protected] with billing or cancellation questions.